General Terms and Conditions

General

1.1. These terms of use apply to both sports betting and casino games available on Sportsbet io app and site.

1.2. The Sportsbet.io brand is owned by mBet Solutions NV, which holds a Curacao gambling licence 1668/JAZ.

1.3. You should familiarise yourself with and accept all applicable terms of use before using Sportsbet;

1.4. The current terms of use are subject to change at any time without prior notice to users. You can always access the Terms and Conditions to see any updates.

Binding Declarations

2.1. By agreeing to these Terms of Use you also accept our Privacy Policy. 

2.2. In the event of any inconsistency, these Terms of Use shall prevail.

2.3. You hereby represent and warrant that:

2.4. You are at least 18 years old or have reached the age of majority as established by the applicable law applicable to you;

2.5. You participate in the Games solely in your own personal and non-professional capacity, for recreational purposes;

2.6. You place all bets in your own name only;

2.7. All information you provide to us during the term of this agreement is correct;

2.8. You understand that by using our services you risk losing money and you agree that you are solely responsible for any such losses;

2.9. In respect of deposits and withdrawals to and from your account, you must only use valid cryptocurrencies that you legally own;

2.10. You accept our right to terminate and/or change any games or events offered on Sportsbet, as well as to refuse and/or limit betting.

Registration and Account

3.1. Every user who wants to use the Sportsbet io service must create a personal account.

3.2. By creating an account you fully accept the current terms of use and privacy policy;

3.3. When attempting to open Sportsbet account or use the website, it is the responsibility of the player to check that gambling is legal in that particular jurisdiction;

3.4. Each user is only allowed to have and use one account for their betting and Sportsbet casino games;

3.5. You will inform us as soon as you become aware of any errors in relation to your account or any calculations in respect of any bet you have placed;

3.6. In the event that you do not use the funds you have deposited for more than 30 days, we may charge a fee (up to 15%) for administration costs;

3.7. You must enter all mandatory information requested on the registration form, including a valid email address. It is your responsibility to ensure that the information you provide is true and correct;

3.8. We have the right to carry out KYC verification procedures and if it transpires that the information you have provided is not valid, we may block your account;

3.9. If you change your password, you will not be able to withdraw your funds for 48 hours due to security reasons;

3.10. If you wish to close your member account, you can do so at any time by contacting customer service in writing by email. 

Security

4.1. You need to set a password when you register;

4.2. You are solely responsible for keeping your account details confidential;

4.3. If you believe that your account information has been compromised, you must notify us immediately.

Account Balance

5.1. You accept that Our calculations of your account balance, bonus balance and the amounts due to you under these Terms and Conditions will be final and, in the absence of any manifest error, are not subject to change upon request.

5.2. We reserve the right to delete the accounts of users who have not had any activity for a period of 12 months. We shall be entitled to use the remaining funds for administrative costs.

Customer Account Management

6.1. All winnings from bets are paid into your balance as soon as the event is over. All slot winnings are paid out once the spin is complete. All winnings in live casino games are paid out at the end of the round;

6.2. Any amounts mistakenly credited to your account as winnings remain the property of Sportsbet.io and will be automatically deducted from your account when the error is discovered;

6.3. We reserve the right to block/delay the processing of withdrawal requests until the requested copies of valid KYC verification documents have been provided.

Deposits and Withdrawals

7.1. To deposit funds into your account, you can transfer funds from cryptocurrencies and credit cards that belong to you;

7.2. All transactions are verified to prevent money laundering. If you become aware of any suspicious activity, be sure to contact us;

7.3. Please note that your bank or payment service provider may charge you additional fees for deposits and withdrawals;

7.4. Where possible, all withdrawals will be made to the payment account from which deposits were made;

7.5. We reserve the right to deduct any transaction fees or other charges incurred from any amount you withdraw.

Privacy Policy

8.1. We hereby acknowledge that we are bound by the Data Protection Act when collecting your personal data;

8.2. We will use your personal data to enable you to use our betting and casino services;

8.3. We may use your personal data to inform you of changes, new services and promotions;

You agree that our website uses cookies and therefore we do collect some basic information.

General Betting Rules

9.1. A bid placed and accepted cannot be changed, withdrawn or cancelled by you. You can view the status of your bets in your private office;

9.2. Winnings are credited to your balance automatically when a sporting event ends;

9.3. If Sportsbet.io becomes aware that you have placed a number of bets from different accounts which you do not regularly open, all bets will be voided at our discretion;

9.4. If after placing a bet a disconnection occurs and/or you have not received visual confirmation that the bet has been successfully placed but the bet has been correctly received on our servers, the bet is deemed to be valid and accepted;

9.5. If you are not satisfied with any matter relating to a bet on Sportsbet.io, please inform Sportsbet.io in writing within 7 days of the transaction being made;

9.6. If a match does not start on the scheduled start date or if it is started but later postponed or abandoned, all bets will be void;

9.7. Live video streams, statistics, live results, live betting or editorial content published on Sportsbet.io are supplementary information and we accept no responsibility for their accuracy.

Assignment

10.1. You may not assign your obligations under this Agreement or any rights or obligations under it to any other person or entity;

10.2. If the user is found to be in breach of the accepted terms of use, the account may be blocked.

Limitation of Liability

11.1. You bet and play casino games at your own risk and are fully responsible for your funds;

11.2. We will not be liable for any losses, costs, expenses or damages that you incur as a result of using our services;

11.3. We reserve the right to declare a bet partly or completely void if Sportsbet.io consider it to be an error, mistake, typo or technical error in the payout tables, odds or software;

11.4. You understand and acknowledge that in the event of any failure of the Game or its functionality, any bets placed at the time of such failure will be void.

Applicable Law and Jurisdiction

12.1. These Terms and Conditions are governed by the laws of Curaçao and mBet Solutions NV (owner of the Sportsbet.io brand) is licensed to the relevant 12.2 Curaçao courts under Curaçao 1668/JAZ; any dispute arising out of these Terms and Conditions shall be resolved by the Curaçao courts of general jurisdiction;

12.3. You acknowledge that, unless otherwise stated, the Games are staged in Curacao and your participation in the Games takes place in the above territory. 

Complaints

If you have any complaints or suggestions, you can contact Sportsbet support team via live chat or email;

If for any reason you are not satisfied with the decision made by Sportsbet.io regarding your complaint, you may refer your complaint to the Electronic Gambling Commission of Curacao.